Scan documents without sorting them beforehand

We do more than just recognize document content. We also automatically classify your incoming mail by document type. We then forward them to downstream applications or mailboxes for additional processing. In addition to scanned paper documents, automatic document assignment also handles incoming e-mails. Different strategies are used to do this:

• Classification by language - Full-page OCR data detection allows us to detect the language and then assign the document to an employee who speaks Polish or French, for example.
• Classification by layout - We recognize the scanned documents or documents received by e-mail by their layouts. This makes it possible to automatically verify applications or order forms.
• Classification by content - Using optical character recognition (OCR) on all pages, we look for key words, such as "contract", "complaint" or "application", identify the document type and send it to the correct application.

Intelligent document classification enables the automated assignment of incoming mail to the downstream workflow. Examples of possible business processes include:

• Vendor invoice processing
• Change of address cards
• Returned mail
• Application management (case handling)
• Claims processing

We handle all our customers’ incoming mail at our sites in Zürich and Geneva, as well as in France, Spain, Great Britain, Bulgaria and Offshore in Chile, Colombia, Mauritius, Vietnam and Tunisia. We also work with scanning partners in Italy, Poland and Scandinavia.

• Correspondence
• Forms
• Expense reports
• Returned mail
• Application forms
• Changes of address
• Contracts
• Invoices
• Delivery notes
• Orders

After digitization (scanning), data recognition (capturing), recognition of the document type is another key component in mail processing. Classification enables the automatic assignment of correspondence to the downstream processes. This speeds up responses to customer queries and reduces vendor invoice processing time.