The challenges of hybrid mail reception |
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The hybrid mailroom: known to all, wanted by none. Today, meaningful information reaches us via many different paths, including hardcopy, emails and web forms. The day-to-day challenge facing every company is to standardise all of this information and to feed it into an electronic process. |
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Merging the different kinds of mail received into a digital process |
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The digital mailroom receives incoming correspondence in digital and physical form and creates digital, electronic versions of paper documents. Relevant content is automatically recorded and classified so that a rules-based system can be used to assign the documents to a workflow: this could be the inbox of an employee or of a team, or a specialised application for processing claims, applications or invoices, for example. |
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