The challenges of hybrid mail reception
The hybrid mailroom: known to all, wanted by none. Today, meaningful information reaches us via many different paths, including hardcopy, emails and web forms. The day-to-day challenge facing every company is to standardise all of this information and to feed it into an electronic process.
One particularly challenging situation, for example, is when a new customer registers online, sends in a copy of their passport by mail or as an email attachment, and the entire process must be completed within 24 hours. Tessi Solutions’s digital mailroom is the response to rising to this challenge for all customer-oriented companies.
Merging the different kinds of mail received into a digital process
The digital mailroom receives incoming correspondence in digital and physical form and creates digital, electronic versions of paper documents. Relevant content is automatically recorded and classified so that a rules-based system can be used to assign the documents to a workflow: this could be the inbox of an employee or of a team, or a specialised application for processing claims, applications or invoices, for example.